All returns, refunds, and exchanges are subject to the following conditions: Products valid for returns, refunds, or exchanges are only for those received with any damage, defect or discrepancy. Discrepancies refer to missing item/s, receiving an incorrect package or product, or extra items. For any concerns, please send us an email at firstname.lastname@example.org or call us at 7625-5941. We’re open Monday through Friday, from 8AM to 4PM. Concerns must be reported within 7 days upon receipt of your order. Outside this timeline, the product/s could have already been exposed to factors beyond our control which could contributed to the damage, defect or discrepancy reported. Any concerns received after the 7 day period will not be accommodated.